Right of withdrawal

Updated: 2026-11-14

1. Right of withdrawal

Seller: Netpc OÜ, registration number 12454539, address Viljandi, Tartu tn 37; email pood@netpc.ee.
Consumers normally have 14 days to withdraw without giving a reason. For physical goods this starts upon receipt, or receipt of the last item when one order is delivered separately. For digital content it starts upon contract conclusion, unless the right has lawfully ended. The statutory consumer withdrawal right does not apply to business buyers.

2. Giving notice

Send an unambiguous withdrawal notice to pood@netpc.ee. Send your notice before the deadline. Prior approval from the seller is not required. You may use this example, but do not have to: “I withdraw from the sales contract. Order number: …; goods and quantities: …; order/receipt date: …; buyer’s name and contact details: …; notice date: …”. Sign a paper notice.

3. Returning goods and refunds

Send the goods back within 14 days after giving notice. Contact pood@netpc.ee to arrange the return address. This does not require prior permission to withdraw. Keep proof of dispatch. Pack safely and include information identifying the purchase. Missing original packaging does not by itself remove the right to withdraw.
For an ordinary withdrawal, the buyer bears the direct cost of returning the goods. For goods which cannot normally be returned by post, the return cost or a reasonable estimate is disclosed with the product before purchase.
Necessary return costs for incorrect or defective goods are borne by the seller where the seller is responsible.
The seller refunds payments without undue delay, within 14 days after receiving the notice. For a complete withdrawal this includes the cheapest standard delivery offered, but not extra costs of a more expensive option chosen by the buyer. For physical goods, the refund may be withheld until the goods or evidence of dispatch are received, whichever comes first, unless the seller offered to collect them. The same payment method is used unless otherwise agreed, without a refund fee. Delivery costs on partial returns depend on the order concerned.
You may inspect goods as necessary to establish their nature, characteristics and functioning, as in a shop. You may be liable for diminished value resulting from handling beyond this; this does not automatically remove the withdrawal right.

4. Exceptions

Statutory exceptions can include genuinely personalised goods and sealed computer software after unsealing. Any applicable exception must be clearly disclosed before purchase. Ordinary backorders or publicly offered standard options are not automatically personalised goods.
For digital content supplied without a physical medium, early loss of the withdrawal right requires all statutory conditions, including prior express consent to starting supply, acknowledgement of losing the right, and the required seller confirmation. Merely labelling goods digital does not remove the right. Statutory remedies for non-conforming goods or digital content remain available.