Terms of sale

Updated: 2026-11-14

1. Seller

The seller at https://netpc.ee/en/pood/ is Netpc OÜ, registration number 12454539, address Viljandi, Tartu tn 37. Email: pood@netpc.ee. VAT registration number: EE101664730
These terms cover physical and digital goods. Consumer rights apply to individuals acting outside their trade or profession; business buyers have the rights provided by their contract and applicable law.

2. Prices and orders

Product characteristics, availability and prices are shown on product pages. Prices are in euros and include applicable taxes. Delivery charges and the total payable are displayed before confirmation. Check the products, quantities and your contact details before ordering.
Add goods to the basket, choose an available delivery option and enter the requested details. The order button creates an obligation to pay. The sales contract is concluded when acceptance of the order is displayed. Keep the private order link secure.
Payment is by bank transfer using the account and order reference shown on the order. Unpaid orders may be cancelled after the displayed payment deadline. Payment is confirmed before goods are released. If an order cannot be fulfilled, the seller contacts the buyer and refunds the unfulfilled part without undue delay.

3. Delivery

Physical goods are delivered within Estonia using the options offered at checkout. The delivery period is stated with the product or agreed separately with the buyer. Unless another period is agreed, goods are delivered no later than 30 days after conclusion of the contract. The seller informs the buyer of delays as soon as possible.
Changes to the delivery time are communicated to the buyer; a longer period requires agreement. If no other period is agreed, goods are delivered within the statutory period. Pickup is available only when offered at checkout.
Digital goods are supplied after payment confirmation in the manner described on the product page. Technical requirements and licence restrictions must be stated before purchase. Early digital supply requires separate express consent and acknowledgement of losing the withdrawal right once supply begins, subject to all statutory conditions.

4. Withdrawal and defects

Consumers normally have 14 days to withdraw without giving a reason: from receipt for physical goods, and from contract conclusion for digital content, subject to lawful exceptions. See https://netpc.ee/en/pood/tagastusoigus. Send an unambiguous withdrawal notice to pood@netpc.ee.
Statutory rights concerning non-conforming goods are independent of a commercial warranty. For physical goods, the seller is liable for non-conformity appearing within two years of delivery; defects appearing within the first year are generally presumed to have existed at delivery unless incompatible with their nature. Special statutory rules, including necessary updates, apply to digital content and goods with digital elements.
Report defects promptly; consumers should notify the seller within two months of discovery. Include the issue and information identifying the purchase. Repair or replacement is generally available first; price reduction or withdrawal is available in the cases prescribed by law. Necessary costs for defects within the seller’s responsibility are borne by the seller.
Complaints may be sent to pood@netpc.ee. Consumer complaints receive a written response within 15 days, or an explanation of a delay and a new response deadline.

5. Privacy and disputes

Personal data processing is explained at https://netpc.ee/en/pood/privaatsuspoliitika. We seek to resolve disputes by agreement. Consumers may contact the Estonian Consumer Disputes Committee at https://ttja.ee/tarbijavaidluste-komisjon (free of charge) or a competent court. Estonian law applies without restricting mandatory consumer rights. Revised terms apply to future orders, not retrospectively to concluded contracts.